Working at LangShop app we always try to implement useful services that make the app better. Ecosystem status page is one of them.
Why do you need ecosystem status?
From the very beginning let’s explain the examples. Imagine, that opening the LangShop website you see that it doesn’t work (partly or at all). Or another example, you enter the app, try to write your question in Chat, and understand that the chat system doesn’t work.
So, the purpose of the ecosystem status page is to say the customer “Yes, we have this problem, we know about it, and our specialists are currently working at it. Everything is under control.”
As you understood, this page displays incidents that ever happened with the LangShop app and their status.
No matter how good the application is, sometimes something fails. We want our users to trust us. And we need to show such moments in order to tell customer that everything is under control and our team is solving the problem.
This practice is widespread among popular services. For example, Shopify has such page too.
Closer look at the service
Let’s look closer at this page. On the page, you will see categories where different LangShop services are displayed. Namely, there are sections for web resources, blog, community, support, etc.
Usually, they are highlighted in green. It means that currently everything is OK. If some section is in red color, there are some problems.
Under the sections list you will see incidents, their date and status. In this way, you can check at what stage the solution to a specific problem is.
Also, you are able to subscribe to the newsletter. Look for the “Subscribe” button in the page footer. Every time the status of services changes, you will receive a notification to your email.
We want to be open for clients because their trust is very important. And the ecosystem status page helps us to do this by providing important information about the app and its services as much as it is possible.